Shipping & Returns
How It Works
Once you’ve placed an order you will receive an order notification via email, letting you know we have received your order.
When an item is ready to ship, a dispatch notice will be confirmed by email. As a guide, we aim to get your order packed as quickly as we can normally within 48 hours. But as a slow fashion brand who hand packs each order this depends on the influx of orders at the time.
All orders will incur a shipping charge of £5 within the UK £15 to mainland Europe and £25 for international shipping. These charges are non-refundable when an order cancellation occurs after your swimwear has been shipped.
StayWildSwim.com delivers to the UK and mainland Europe and rest of the world.
We aim to have your swimwear delivered to you within 4-6 working days from time of order (for UK and Europe) and 8-10 working days for International delivery.
Once an order has been dispatched, Stay Wild Swim is unable to amend delivery location or redirect your order.
Please note: Orders crossing borders may incur local duties and taxes. We have no control over these charges and cannot predict their amount, therefore these are not included in your order and will need to be paid locally upon receipt. Please contact your local customs office if you need further information before placing your order.
RETURNS AND EXCHANGES
Stay Wild Swim are passionate about customer service and we aim to please every customer with swimwear that is beautifully made with careful attention to ‘Perfect Sizing’. We are confident, that with your careful consideration of our size guidance, you will purchase swimwear that is the correct fit.
Every single item we create is hand crafted by artisans in our small London factory. We are a slow fashion brand meaning we make small runs of limited designs. We do however offer exchanges of items (subject to availability).
If you do need to exchange any items you can do so at any point within 14 days of receipt of goods. Items must be in their original state on receipt of returned item. (Hygiene liner intact). For reasons of hygiene, without a hygiene liner we are unable to accept your return and exchange the item.
If you would like to exchange then please email firstname.lastname@example.org We will email you an exchange /returns form and posting instructions. Unfortunately we are unable to offer freepost returns and it is the customers responsiblity to pay for the return. Ensure your items are securely wrapped and the exchange form is enclosed. When sending the parcel back, please make sure you obtain a proof of postage certificate. It usually takes between 5-10 working dates from receipt of your returned parcel to process your exchange.
Exchanging goods from outside Europe:
When exchanging items from outside of Europe in the first instance get in touch at email@example.com We will provide you with full instructions. Customers will be asked to use a parcel service or courier that provides a tracked service. returns sent via a courier should have a signed pro forma invoice attached outside the parcel. Stay Wild Swim is not liable to pay customs, duty and/or vat incurred on returned items. please mark your international return as "uk returned goods."
We hope that you will never experience a damaged or faulty item as every piece is hand checked and lovingly packaged before being delivered to you. However if you feel there is a manufacturing fault or you have received an incorrect order please contact us immediately via email at firstname.lastname@example.org so that we can personally assist you and sort out the problem as quickly as possible.
Stay Wild will reimburse you for the postage of your returned parcel if your swimwear is faulty or been packed incorrectly.
Cancellation of Orders
We accept cancellation of orders from the time when the order has been placed online until 14 days after the delivery of your goods. If your order has not yet shipped you will receive an immediate refund.
If you have received the goods YOU MUST NOT OPEN THE PACKAGING AND BREAK THE HYGIENE SEAL. We are unable to accept your cancellation of order if the garment is out of the packaging, has been worn, tags taken off or hygiene slips removed. If you fail to comply with this obligation, we have the right to refuse a refund.
In order to cancel your order you will need to email email@example.com with your order number and details of purchase.
Once the cancellation of order has been made, you will be given an address to which you must send back the parcel within 14 days. We recommend using a tracked postage service and for you to hang onto your receipt until your returned funds have cleared. Stay Wild are not responsible for any returns parcels lost in transit and you should consider using a trackable shipping service or purchasing shipping insurance.
The shipping cost incurred for returning the item to Stay Wild are NOT covered or reimbursed by us.
Once the parcel is received by Stay Wild, your refund will be issued. Refunds are processed within 5-7 business days of receipt and you will receive confirmation of your refund via email. Please note that refunds can only be issued back to your original payment method.
If you need any help with regard to shipping and returns please shout us at firstname.lastname@example.org.