Terms & Conditions
This document sets out the Terms & Conditions of purchasing on StayWildSwim.com and is applicable to UK and European based customers only. Stay Wild Swim reserves the right to reject the returns of goods which are not returned in accordance with our Shipping & Returns Policy.
This policy is applicable only to online customers and does not extend to customers who have purchased from a Stay Wild Swim Stockist. Items purchased from a Stay Wild Swim Stockist are bound under that retailer's Returns and Exchanges Policy. Stay Wild Swim cannot be held accountable, or provide refunds or exchanges, for purchases made outside of the Stay Wild Swim website.
If you do not understand the below Terms & Conditions, or if you have any questions, please contact email@example.com
How It Works
Once you’ve placed an order you will receive an order notification via email, letting you know we have received your order.
When an item is ready to ship, a dispatch notice will be confirmed by email. As a guide, your order will normally be despatched within 48 hours.
All orders will incur a shipping charge of £5 within the UK and £15 to mainland Europe. These charges are non-refundable when an order cancellation occurs after your swimwear has been shipped.
StayWildSwim.com delivers only to the UK and mainland Europe. We are not able to deliver anywhere else in the world at the present time, we hope to do so in the near future.
Stay Wild Swim uses carbon neutral delivery shipping. We aim to have your swimwear delivered to you within 3-5 working days from time of order. Should no one be present at delivery to sign for your parcel, a card will be left and the parcel taken to your local post office or freight depot.
Once an order has been dispatched, Stay Wild Swim is unable to amend delivery location or redirect your order.
Stay Wild Swim are passionate about customer service and we aim to please every customer with swimwear that is beautifully made with careful attention to ‘Perfect Sizing’. We are confident, that with your careful consideration of our size guidance, you will purchase swimwear that is the correct fit.
We are currently unable to accept returns, exchanges or refund requests on our first collection of swimwear. Due to the high production costs and values under which the swimwear has been developed, once the swimwear has been despatched the item becomes non-returnable unless faulty or sent incorrectly.
Every single item we create is hand crafted by artisans in our small London factory. We are a slow fashion brand meaning we make small runs of limited designs and as a result we do not have extra stock available for exchanges. In the future we will endeavour to provide this service.
We hope that you will never experience a damaged or faulty item as every piece is hand checked and lovingly packaged before being delivered to you. However if you feel there is a manufacturing fault or you have received an incorrect order please contact us immediately via email at firstname.lastname@example.org so that we can personally assist you and sort out the problem as quickly as possible.
Stay Wild will reimburse you for the postage of your returned parcel if your swimwear is faulty or been packed incorrectly.
Cancellation of Orders
We accept cancellation of orders from the time when the order has been placed online until 14 days after the delivery of your goods. If your order has not yet shipped you will receive an immediate refund.
If you have received the goods YOU MUST NOT OPEN THE PACKAGING AND BREAK THE HYGIENE SEAL. We are unable to accept your cancellation of order if the garment is out of the packaging, has been worn, tags taken off or hygiene slips removed. If you fail to comply with this obligation, we have the right to refuse a refund.
In order to cancel your order you will need to email email@example.com with your order number and details of purchase.
Once the cancellation of order has been made, you will be given an address to which you must send back the parcel within 14 days. We recommend using a tracked postage service and for you to hang onto your receipt until your returned funds have cleared. Stay Wild are not responsible for any returns parcels lost in transit and you should consider using a trackable shipping service or purchasing shipping insurance.
The shipping cost incurred for returning the item to Stay Wild are NOT covered or reimbursed by us.
Once the parcel is received by Stay Wild, your refund will be issued. Refunds are processed within 5-7 business days of receipt and you will receive confirmation of your refund via email. Please note that refunds can only be issued back to your original payment method.
If you need any help with regard to shipping and returns please shout us at firstname.lastname@example.org.